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var(--border-color);display:flex;justify-content:flex-end;gap:var(--spacing-sm)}.form-group{margin-bottom:var(--spacing-md)}.form-label{display:block;margin-bottom:var(--spacing-xs);font-weight:600;font-size:var(--font-size-sm);color:var(--text-secondary)}.ticket-list{flex:1;overflow-y:auto;padding:var(--spacing-md)}.ticket-filters{display:flex;gap:var(--spacing-sm);margin-bottom:var(--spacing-md);flex-wrap:wrap}.filter-btn{padding:var(--spacing-xs) var(--spacing-md);background:var(--bg-tertiary);border:1px solid var(--border-color);border-radius:var(--radius-full);color:var(--text-secondary);font-size:var(--font-size-sm);cursor:pointer;transition:all var(--transition-fast)}.filter-btn:hover,.filter-btn.active{background:var(--accent-primary);border-color:var(--accent-primary);color:#fff}.ticket-card{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:var(--spacing-md);margin-bottom:var(--spacing-sm);cursor:pointer;transition:all var(--transition-fast)}.ticket-card:hover{border-color:var(--accent-primary);transform:translateY(-1px);box-shadow:var(--shadow-md)}.ticket-card-header{display:flex;align-items:flex-start;justify-content:space-between;gap:var(--spacing-sm);margin-bottom:var(--spacing-sm)}.ticket-title{font-weight:600;color:var(--text-primary);flex:1}.ticket-id{font-size:var(--font-size-sm);color:var(--text-muted)}.ticket-description{font-size:var(--font-size-sm);color:var(--text-secondary);margin-bottom:var(--spacing-sm);display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.ticket-meta{display:flex;align-items:center;gap:var(--spacing-md);flex-wrap:wrap}.status-badge{display:inline-flex;align-items:center;gap:var(--spacing-xs);padding:2px var(--spacing-sm);border-radius:var(--radius-full);font-size:var(--font-size-xs);font-weight:600;text-transform:uppercase}.status-badge.open{background:#36c5f026;color:var(--status-open)}.status-badge.in-progress{background:#ecb22e26;color:var(--status-in-progress)}.status-badge.resolved{background:#2eb67d26;color:var(--status-resolved)}.status-badge.closed{background:#8d8d8d26;color:var(--status-closed)}.priority-badge{display:inline-flex;align-items:center;gap:var(--spacing-xs);font-size:var(--font-size-xs);font-weight:500}.priority-badge.low{color:var(--priority-low)}.priority-badge.medium{color:var(--priority-medium)}.priority-badge.high{color:var(--priority-high)}.priority-badge.urgent{color:var(--priority-urgent)}.ticket-assignees{display:flex;align-items:center}.ticket-assignee{width:24px;height:24px;border-radius:var(--radius-full);background:linear-gradient(135deg,var(--accent-success),var(--accent-primary));display:flex;align-items:center;justify-content:center;font-size:var(--font-size-xs);font-weight:600;color:#fff;margin-left:-6px;border:2px solid var(--bg-secondary)}.ticket-assignee:first-child{margin-left:0}.avatar{width:36px;height:36px;border-radius:var(--radius-md);background:linear-gradient(135deg,var(--accent-info),var(--accent-primary));display:flex;align-items:center;justify-content:center;font-weight:600;color:#fff;flex-shrink:0}.avatar-sm{width:24px;height:24px;font-size:var(--font-size-xs)}.avatar-lg{width:48px;height:48px;font-size:var(--font-size-lg)}.avatar img{width:100%;height:100%;border-radius:inherit;object-fit:cover}.status-dot{width:10px;height:10px;border-radius:var(--radius-full);border:2px solid var(--bg-primary);position:absolute;bottom:-2px;right:-2px}.status-dot.online{background:var(--accent-success)}.status-dot.away{background:var(--accent-warning)}.status-dot.offline{background:var(--text-muted)}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:var(--spacing-xl);text-align:center;color:var(--text-muted)}.empty-state-icon{font-size:48px;margin-bottom:var(--spacing-md);opacity:.5}.empty-state-title{font-size:var(--font-size-lg);font-weight:600;color:var(--text-primary);margin-bottom:var(--spacing-sm)}.empty-state-text{font-size:var(--font-size-md);margin-bottom:var(--spacing-lg);max-width:300px}.flex{display:flex}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-between{justify-content:space-between}.gap-sm{gap:var(--spacing-sm)}.gap-md{gap:var(--spacing-md)}.text-muted{color:var(--text-muted)}.text-sm{font-size:var(--font-size-sm)}.font-bold{font-weight:700}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@keyframes spin{to{transform:rotate(360deg)}}.spin{animation:spin 1s linear infinite}@media(max-width:768px){:root{--sidebar-width: 100%;--header-height: 50px}.app-layout{flex-direction:column}.sidebar{position:fixed;left:-100%;top:0;height:100vh;width:280px;z-index:1000;transition:left .3s ease}.sidebar.open{left:0}.sidebar-overlay{display:none;position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;z-index:999}.sidebar-overlay.active{display:block}.main-content{width:100%;margin-left:0}.chat-view{height:calc(100vh - var(--header-height))}.chat-header{padding:12px 16px;flex-wrap:wrap;gap:8px}.chat-header-info{flex:1}.chat-header-actions{gap:4px}.message-list{padding:12px}.message-bubble{max-width:85%}.message-content{padding:10px 12px;font-size:14px}.composer{padding:8px}.composer-input{padding:10px 12px;font-size:16px}.composer-footer{flex-wrap:wrap;gap:6px}.composer-actions{gap:4px}.composer-actions button{padding:6px}.send-btn{padding:8px 12px}.emoji-picker{right:0;left:auto;grid-template-columns:repeat(3,1fr)!important}.ticket-list{padding:0}.ticket-item{padding:12px;flex-direction:column;align-items:flex-start;gap:8px}.ticket-meta{flex-wrap:wrap;gap:6px}.thread-panel{position:fixed;right:0;top:0;width:100%;height:100vh;z-index:1001}.modal{width:100%!important;max-width:100%!important;height:100vh;max-height:100vh;border-radius:0;margin:0}.modal-content{padding:16px}.input,.select,textarea{font-size:16px!important;padding:12px}.btn{padding:10px 14px;font-size:14px}.avatar{width:32px;height:32px}.avatar-sm{width:24px;height:24px}.hide-mobile{display:none!important}.admin-layout{flex-direction:column}.admin-sidebar{width:100%;position:relative;flex-direction:row;overflow-x:auto;padding:8px;gap:8px}.admin-content{padding:12px}.chat-header-actions>div input{width:120px}.chat-header-actions>div>div[style*="position: absolute"]{width:200px;right:0}.message-attachments{flex-direction:column}.message-attachments img{max-width:100%!important}}@media(max-width:480px){.chat-header h2{font-size:14px}.chat-header-meta{font-size:11px}.message-content{font-size:13px}.composer-input{padding:8px 10px}.composer-footer-actions{display:flex;flex-direction:row;gap:4px}.composer-actions{justify-content:flex-start}}@media(min-width:769px)and (max-width:1024px){:root{--sidebar-width: 220px;--thread-panel-width: 320px}.sidebar{width:var(--sidebar-width)}}.mobile-menu-btn{display:none;padding:8px;background:transparent;border:none;color:var(--text-primary);cursor:pointer}@media(max-width:768px){.mobile-menu-btn{display:flex;align-items:center;justify-content:center}}@media(pointer:coarse){.btn,.composer-actions button,.sidebar-item,.ticket-item,.message-bubble{min-height:44px}.sidebar-item{padding:12px 16px}}@supports (padding-top: env(safe-area-inset-top)){.app-layout{padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}.sidebar{padding-top:env(safe-area-inset-top)}.composer{padding-bottom:calc(8px + env(safe-area-inset-bottom))}}.nav-section{margin-bottom:16px}.nav-section-header{display:flex;align-items:center;justify-content:space-between;padding:4px 12px;cursor:pointer;color:var(--sidebar-text);font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.5px}.nav-section-header:hover{color:var(--sidebar-text-hover)}.nav-item{display:flex;align-items:center;padding:6px 12px;margin:2px 8px;border-radius:6px;cursor:pointer;color:var(--sidebar-text);transition:all .2s ease}.nav-item:hover{background:#ffffff0d;color:var(--sidebar-text-hover)}.nav-item.active{background:var(--sidebar-active-bg);color:#fff}.nav-item-icon{display:flex;align-items:center;justify-content:center;margin-right:10px;opacity:.8}.nav-item-name{font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-item-badge{margin-left:auto;background:var(--accent-danger);color:#fff;font-size:10px;font-weight:700;padding:2px 6px;border-radius:10px;min-width:18px;text-align:center}@keyframes typingBounce{0%,80%,to{transform:scale(.6);opacity:.4}40%{transform:scale(1);opacity:1}}.presence-dot{width:10px;height:10px;border-radius:50%;border:2px solid var(--bg-primary);flex-shrink:0}.presence-dot.online{background:#2eb67d}.presence-dot.away{background:#f0b429}.presence-dot.dnd{background:#e01e5a}.presence-dot.offline{background:#616061}.connection-indicator{display:flex;align-items:center;gap:6px;padding:4px 12px;font-size:11px;color:var(--text-muted)}.connection-indicator .dot{width:6px;height:6px;border-radius:50%}.connection-indicator .dot.connected{background:#2eb67d}.connection-indicator .dot.disconnected{background:#e01e5a}.text-warning{color:var(--color-warning)!important}.text-success{color:var(--accent-success)!important}.text-error{color:var(--accent-danger)!important}.text-muted{color:var(--text-muted)!important}.message-reactions{display:flex;flex-wrap:wrap;gap:4px;margin-top:4px}.reaction-chip{display:flex;align-items:center;gap:4px;padding:2px 6px;border-radius:12px;font-size:11px;border:1px solid var(--border-color);background:var(--bg-secondary);cursor:pointer;transition:all .1s;color:var(--text-secondary)}.reaction-chip:hover{background:var(--bg-tertiary);border-color:var(--border-dark)}.reaction-chip.active{background:#1d9bd11a;border-color:#1d9bd1;color:#1d9bd1}.reaction-chip.active span{font-weight:600}.thread-indicator{display:flex;align-items:center;gap:8px;margin-top:4px;padding:4px 8px;border-radius:6px;cursor:pointer;width:fit-content;transition:background .1s}.thread-indicator:hover{background:var(--bg-secondary)}.thread-avatars{display:flex}.thread-avatar{width:16px;height:16px;font-size:8px;border:2px solid var(--bg-primary)}.thread-info{font-size:12px;color:#1d9bd1;font-weight:500}.chat-search-container{display:flex;align-items:center;gap:8px;background:var(--bg-secondary);padding:6px 12px;border-radius:20px;border:1px solid var(--border-color);box-shadow:var(--shadow-sm);transition:all .2s;width:200px}.chat-search-container:focus-within{border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f11a;width:240px}.chat-search-input{border:none;background:transparent;outline:none;width:100%;font-size:13px;color:var(--text-primary)}.chat-info-panel{position:absolute;top:100%;right:0;margin-top:8px;width:280px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:12px;box-shadow:var(--shadow-xl);padding:16px;z-index:50;animation:slideDown .2s ease-out}@keyframes slideDown{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.info-section{margin-bottom:16px}.info-section-title{font-size:11px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:8px;font-weight:600}.member-list{display:flex;flex-direction:column;gap:8px;max-height:240px;overflow-y:auto}.member-item{display:flex;align-items:center;justify-content:space-between;padding:4px;border-radius:6px;transition:background .1s}.member-item:hover{background:var(--bg-secondary)}.member-info{display:flex;align-items:center;gap:8px;flex:1;min-width:0}.member-name{font-size:13px;font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.self-destruct-indicator{font-size:11px;color:#e01e5a;font-weight:600;margin-left:8px;display:inline-flex;align-items:center;gap:4px}.encrypted-indicator{margin-left:6px;color:#2eb67d;display:inline-flex;vertical-align:middle}.self-destruct-trigger{background:#e01e5a14;border:1px dashed rgba(224,30,90,.4);padding:10px 14px;border-radius:var(--radius-md);cursor:pointer;display:flex;flex-direction:column;gap:4px;max-width:100%;width:fit-content;transition:all .2s}.self-destruct-trigger:hover{background:#e01e5a1f}.typing-indicator{padding:4px 20px 12px;display:flex;align-items:center;gap:8px;min-height:28px}.typing-dots{display:flex;gap:3px;align-items:center}.typing-dot{width:6px;height:6px;border-radius:50%;background:var(--text-muted);animation:typingBounce 1.4s infinite ease-in-out}.typing-dot:nth-child(1){animation-delay:0s}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}.composer-toolbar-btn{background:transparent;border:none;color:var(--text-secondary);cursor:pointer;padding:4px;border-radius:4px;display:flex;align-items:center;justify-content:center;transition:all .1s}.composer-toolbar-btn:hover,.composer-toolbar-btn.active{background:var(--bg-tertiary);color:var(--text-primary)}.composer-popover{position:absolute;bottom:100%;left:0;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);padding:8px;margin-bottom:8px;z-index:100;min-width:200px}.emoji-grid{display:flex;gap:4px}.emoji-btn{font-size:20px;background:transparent;border:none;cursor:pointer;padding:4px;border-radius:4px}.emoji-btn:hover{background:var(--bg-secondary)}.mentions-popup{position:absolute;bottom:100%;left:0;min-width:200px;max-height:200px;overflow-y:auto;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:100;margin-bottom:8px}.mention-item{padding:8px 12px;cursor:pointer;display:flex;align-items:center;gap:8px}.mention-item:hover,.mention-item.selected{background:var(--bg-secondary)}.schedule-popup{min-width:220px;position:absolute;bottom:100%;right:0;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);padding:8px;margin-bottom:8px;z-index:100}.schedule-option{width:100%;padding:8px;text-align:left;background:transparent;border:none;cursor:pointer;font-size:13px;border-radius:4px;display:flex;align-items:center;gap:8px;color:var(--text-primary)}.schedule-option:hover{background:var(--bg-secondary)}.attachments-preview{padding:8px 12px;display:flex;gap:8px;flex-wrap:wrap;border-top:1px solid var(--border-color)}.attachment-chip{display:flex;align-items:center;gap:6px;background:var(--bg-secondary);padding:4px 8px;border-radius:4px;font-size:12px;border:1px solid var(--border-color)}.ticket-tabs{display:flex;gap:var(--spacing-xs);margin-bottom:var(--spacing-md);border-bottom:1px solid var(--border-color);padding-bottom:var(--spacing-sm);overflow-x:auto}.ticket-tab-btn{padding:var(--spacing-xs) var(--spacing-md);background:transparent;color:var(--text-secondary);border:none;border-radius:var(--radius-md);cursor:pointer;font-weight:500;font-size:var(--font-size-sm);white-space:nowrap;transition:all .2s}.ticket-tab-btn.active{background:var(--accent-primary);color:#fff}.ticket-tab-btn:hover:not(.active){background:var(--bg-tertiary);color:var(--text-primary)}.ticket-filter-bar{margin-bottom:var(--spacing-md);display:flex;flex-direction:column;gap:var(--spacing-sm)}.ticket-search-row{display:flex;gap:var(--spacing-sm);flex-wrap:wrap}.ticket-search-group{display:flex;align-items:center;background:var(--bg-secondary);border-radius:var(--radius-md);padding:0 var(--spacing-sm);border:1px solid var(--border-color);transition:all .2s}.ticket-search-group:focus-within{border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f11a}.ticket-search-input{background:transparent;border:none;padding:var(--spacing-sm);color:var(--text-primary);outline:none}.ticket-filter-toggle{display:flex;align-items:center;gap:var(--spacing-xs);padding:var(--spacing-sm) var(--spacing-md);background:var(--bg-secondary);color:var(--text-secondary);border:1px solid var(--border-color);border-radius:var(--radius-md);cursor:pointer;font-size:var(--font-size-sm);transition:all .2s}.ticket-filter-toggle:hover{background:var(--bg-tertiary);color:var(--text-primary)}.ticket-filter-toggle.active{background:var(--accent-primary);color:#fff;border-color:var(--accent-primary)}.ticket-filter-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:var(--spacing-sm);padding:var(--spacing-md);background:var(--bg-secondary);border-radius:var(--radius-md);border:1px solid var(--border-color);animation:slideUp .2s ease-out}.ticket-detail-header{flex-direction:column;align-items:flex-start;height:auto;padding:var(--spacing-md);gap:var(--spacing-sm)}.ticket-detail-title-row{display:flex;align-items:center;width:100%;gap:var(--spacing-sm)}.ticket-detail-id{font-size:var(--font-size-lg);font-weight:700;color:var(--accent-primary);background:var(--bg-secondary);padding:4px 12px;border-radius:var(--radius-md)}.ticket-meta-row{display:flex;gap:var(--spacing-md);align-items:center;flex-wrap:wrap}.ticket-detail-layout{display:flex;flex:1;overflow:hidden}.ticket-detail-main{flex:1;display:flex;flex-direction:column;border-right:1px solid var(--border-color);min-width:0}.ticket-detail-sidebar{width:280px;padding:var(--spacing-md);overflow-y:auto;background:var(--bg-secondary);flex-shrink:0}.ticket-sidebar-section{margin-bottom:var(--spacing-lg)}.ticket-sidebar-title{font-size:var(--font-size-sm);font-weight:600;margin-bottom:var(--spacing-sm);color:var(--text-secondary);display:flex;align-items:center;gap:6px}.subtask-item{display:flex;align-items:center;gap:8px;padding:4px 8px;border-radius:6px;background:var(--bg-secondary);transition:all .2s;border:1px solid transparent}.subtask-item:hover{background:var(--bg-tertiary);border-color:var(--border-color)}.subtask-item.dragging{background:var(--bg-tertiary);opacity:.5}.subtask-checkbox{width:16px;height:16px;border-radius:50%;border:1px solid var(--text-muted);display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:all .2s}.subtask-checkbox.completed{background:var(--accent-success);border-color:var(--accent-success)}.subtask-input{border:none;background:transparent;padding:4px;flex:1;font-size:13px;color:var(--text-primary);outline:none}.subtask-input.completed{text-decoration:line-through;color:var(--text-muted)}.user-list-item{display:flex;align-items:center;gap:var(--spacing-sm);padding:var(--spacing-sm);border-radius:var(--radius-md);cursor:pointer;transition:all .2s;background:transparent;width:100%;border:1px solid transparent;text-align:left}.user-list-item:hover{background:var(--bg-tertiary)}.user-list-item.active{background:var(--bg-tertiary);border-color:var(--accent-primary)}.modal-search-wrapper{position:relative;margin-bottom:var(--spacing-md)}.modal-search-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--text-muted);pointer-events:none}.modal-search-input{width:100%;padding:10px 12px 10px 38px;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);color:var(--text-primary);font-size:var(--font-size-sm);outline:none;transition:all .2s}.modal-search-input:focus{border-color:var(--accent-primary);box-shadow:0 0 0 2px #6366f11a}.modal-list-container{max-height:300px;overflow-y:auto;display:flex;flex-direction:column;gap:4px}.menu-dropdown{position:absolute;background:var(--bg-primary);border:1px solid var(--border-color);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:1000;min-width:160px;padding:var(--spacing-xs);overflow:hidden;animation:slideDown var(--transition-fast) ease-out}.menu-item{display:flex;align-items:center;gap:var(--spacing-sm);width:100%;padding:10px 12px;background:transparent;border:none;color:var(--text-primary);font-family:var(--font-family);font-size:var(--font-size-sm);text-align:left;cursor:pointer;border-radius:var(--radius-sm);transition:all var(--transition-fast);line-height:1.25}.menu-item:hover{background:var(--bg-tertiary);color:var(--text-primary)}.menu-item.danger{color:var(--color-danger)}.menu-item.danger:hover{background:#ef44441a;color:#dc2626}.menu-item svg{flex-shrink:0;opacity:.8}.menu-item:hover svg{opacity:1}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}